top of page

Terms & Conditions

PREMISE

 

PICKLEBALL ITALY TRIPS is a project by the Tour Operator Etherya SRLS, a fully licensed and insured Tour Operator legally operating in Italy and respecting all the requirement of the Italian State.

 

Booking Terms, Conditions & Waiver

Read this agreement thoroughly and carefully before booking a trip; it contains important terms and conditions regarding the trip you are purchasing including, but not limited to, our rights to cancel or alter the tour, our cancellation and refund policies, and a limitation of our liability and other important disclaimers.

​

AGREEMENT

The terms and conditions set forth in this agreement constitute the entire understanding and agreement between you the trip “Participant” and PICKLEBALL ITALY TRIPS (ETHERYA SRLS) with respect to any and all bookings, tours, or transactions made with PICKLEBALL ITALY TRIPS (ETHERYA SRLS).

By making a booking, you accept all of the terms in this agreement including the waiver of liability and direct us to perform services on your behalf.

​

PAYMENT AND ACCEPTANCE OF BOOKINGS

The entire trip cost must be paid at the time of booking. Payments must be in Euro (€) dollars and may be made by debit cards, credit cards or bank transfers. Full payment is required to make a reservation.

A booking is not final or confirmed until you receive a confirmation from us by email. Early bookings are recommended because our group size is limited.

We reserve the right to decline any booking for any reason permitted by law, including those described in other sections in this agreement.

​

PRICING, INCLUSIONS & EXCLUSIONS

The price in USD is for informational purposes only. All the transactions will be processed in the local currency (Euro) based on a fixed exchange rate of 1 USD dollar to 0.92 Euros.

All pricing information and and services included are stated in the itineraries (meals, accommodations, transportations, guided activities, experiences, etc.).

Prices do not include any item not specifically listed in the itinerary, including but not limited to, air and other transportation to and from trip start and termination points; all expenses during leisure time (hotel room mini-bar, laundry service, non-group drinks); travel insurance or travel protection (i.e., medical insurance, emergency evacuation and similar services); airport arrival/departure fees or country taxes; personal expenses; private transportation; and all items of a personal nature.

Trip prices are subject to change without notice.

​

CANCELLATIONS BY YOU AND REFUNDS

To cancel your booking, you must email us your complete booking details at pickleballitalytrips@hotmail.com or contact us at +39 3924143698. Cancellation fees will be applied per person according to the following schedule, based on the date we receive your written notification:

  • 110+ Days prior to arrival - deposit refundable

  • 71-110 Days prior to arrival- deposit non-refundable

  • 0 – 70 Days prior to arrival – 100% of the Total Price non-refundable

 

After placing your initial deposit, your full payment is due 70 days prior to arrival.

If you choose to book a trip less than 70 days prior to departure, the full trip price must be paid at the time of booking (no deposit option will be available).

 

Trip price is the listed trip price.

Departure date is the date the trip begins regardless of the date that you may depart from your location of origin.

We will refund the applicable balance to you using the original payment method for your booking.

No refunds will be provided for any reason for the unused portion of a trip once the trip begins, including if you leave a trip for any reason. The trip price is a package cost and refunds and credits are not available for services not used. There are no exceptions to this cancellation and refund policy, including for reasons related to weather, terrorism, civil strife, personal, family or medical emergencies or any other circumstances beyond our control. For this and other reasons, we encourage you to purchase trip cancellation and interruption insurance and travel protection (i.e., travel medical insurance and emergency evacuation services).

PICKLEBALL ITALY TRIPS (ETHERYA SRLS)  is not responsible for expenses incurred by participants in preparing for a trip (i.e. non refundable advance purchase air tickets, private transportation, etc.) or for any additional arrangements pre- or post-departure date. The term applies whether the tour is altered, modified, or canceled by us or by you for any reason. Because the tour may be canceled when a minimum number of participants have not signed up, we recommend that you either purchase refundable air tickets or purchase trip cancellation insurance. 

​

CHANGES BY YOU

Due to the requirements that our tours have a minimum number of travelers, we do not allow changes in departure dates after we confirm your reservation. In addition, our outside suppliers, including hotels, often impose additional fees or penalties for changes and cancellations. However, if you have any issues with your tour dates, please contact us at pickleballitalytrips@hotmail.com or at +39 3924143698 and, only when possible, we will work to assist you if appropriate, and subject to our sole discretion.

​

CANCELLATIONS OR CHANGES BY US AND FLEXIBILITY

PICKLEBALL ITALY TRIPS (ETHERYA SRLS) reserves the right to refuse, block or cancel a booking at any time, for any reason, at its sole discretion.

When your booking is canceled, then you agree that a full refund of trip payments made to us will constitute full settlement of any claims you may have against PICKLEBALL ITALY TRIPS (ETHERYA SRLS) or our suppliers, partners, or travel intermediaries.

PICKLEBALL ITALY TRIPS (ETHERYA SRLS) reserves the right to cancel, alter, or modify a trip prior to departure for any reason, including insufficient Participant reservations. PICKLEBALL ITALY TRIPS (ETHERYA SRLS) and its suppliers reserve the right to substitute hotels, restaurants, routes, or other services listed in the itinerary with comparable services if necessary.

When a tour is canceled for foreseeable reasons, then you agree that a full refund of trip payments made to us will constitute full settlement of any claims you may have against PICKLEBALL ITALY TRIPS (ETHERYA SRLS) or our suppliers.

In the rare event that PICKLEBALL ITALY TRIPS (ETHERYA SRLS)  is forced to cancel or reschedule a trip for any unforeseen circumstance beyond the reasonable control of PICKLEBALL ITALY TRIPS (ETHERYA SRLS), such as, but not limited to, acts of nature, war, labor strikes, earthquake, flooding, pandemics, quarantines, international travel restrictions, national emergencies, etc., PICKLEBALL ITALY TRIPS (ETHERYA SRLS) will reschedule your trip departure, and your booking will automatically transfer to the rescheduled date. If you are unable to travel on the rescheduled date, you may keep 100% of your booking value as a credit, to be used on any PICKLEBALL ITALY TRIPS (ETHERYA SRLS) trip in the current year or in the following year. Otherwise, if you elect to cancel your booking, the following cancelation terms apply, based on your trip’s original travel date:

​

  • 110+ Days prior to arrival - deposit refundable

  • 71-110 Days prior to arrival- deposit non-refundable

  • 0 – 70 Days prior to arrival – 100% of the Total Price non-refundable

​

When you cancel a booking for any reason, including electing not to travel on your trip’s reschedule travel date, there is a USD 217 (200 €) per-person service fee. This is to offset unrecoverable costs to PICKLEBALL ITALY TRIPS (ETHERYA SRLS) including credit card fees, non-recoverable deposits, non-refundable permits and booking fees, local taxes and administration costs.

PICKLEBALL ITALY TRIPS (ETHERYA SRLS) commits non-refundable, non-recoverable trip payments well in advance of scheduled departure dates (both for deposits and trip balances). We will use reasonable efforts to recover and refund booking balances to guests when possible. However, PICKLEBALL ITALY TRIPS (ETHERYA SRLS) does not guarantee recovery of any or all of the advance payments made, and the use of reasonable efforts to recover these payments will not include the institution of legal proceedings in foreign jurisdictions. For this and other reasons, we encourage you to purchase trip cancelation and interruption insurance.

​

CREDIT CARD AUTHORIZATION FOR POST-BOOKING CHARGES

You authorize PICKLEBALL ITALY TRIPS (ETHERYA SRLS)  to charge your credit card for any cancellation fees or supplemental payments that you incur post-booking.

​

RESPONSIBILITY

PICKLEBALL ITALY TRIPS (ETHERYA SRLS)  acts only as an intermediary for the various independent suppliers that provide lodging, meals, transportation, sightseeing, activities or other goods and services connected with your trip (“Supplier” or “Suppliers”). You acknowledge that you are aware and clearly understand that these Suppliers are independent contractors, are not managed by PICKLEBALL ITALY TRIPS (ETHERYA SRLS) , and are not agents or employees of PICKLEBALL ITALY TRIPS (ETHERYA SRLS). A Supplier’s services are subject to the Supplier’s own terms and conditions and the local laws and regulations of the relevant country.

​

FORCE MAJEURE

PICKLEBALL ITALY TRIPS (ETHERYA SRLS) will not be deemed in breach of this agreement or otherwise liable to you, by reason of delay in performance or nonperformance of any of its obligations under this agreement to the extent that any such delay or nonperformance is due to any Force Majeure. “Force Majeure” means any circumstances beyond the reasonable control of PICKLEBALL ITALY TRIPS (ETHERYA SRLS), including without limitation acts of God, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labor strikes, requisition, sickness, quarantine, government intervention, weather conditions, and unforeseen circumstances.

​

TRAVEL INSURANCE

The trip price does not include travel insurance. We strongly recommend that you purchase comprehensive travel protection, covering trip interruption and cancellation, baggage, medical, accident/life, evacuation, repatriation and other expenses which might arise as a result of loss, damage, injury, delay or inconvenience occurring to you. You also agree to assume all costs of medical care, evacuation, transportation, and related costs. Travel insurance can provide many helpful resources including refunds or assistance for any of the following situations that may arise before or during a trip:

​

  • You need to cancel your participation on the tour

  • You need to cancel or change a flight

  • Lost baggage during the trip

  • Stolen items during the trip

  • Medical costs during the trip

​

If you would like to compare policies here are two well-known travel insurance providers to consider: Travelex Travel Insurance and Travel Guard. You can also use InsureMyTrip.com to compare multiple companies’ plans.

​

TRAVELER CODE

By making a booking, you certify your agreement to the following Traveler Code:

  • I have chosen a trip that suits my abilities, level of fitness, and state of health.

  • I do not have any physical conditions or disabilities relevant to this tour that could be a hazard to me or other travelers.

  • I have a valid passport and all visas, permits, certificates, and vaccinations required for travel.

  • I will make sure to communicate any special requests at least 30 days prior to travel. I also understand that PICKLEBALL ITALY TRIPS (Etherya SRLS) will make a reasonable effort to accommodate special requests but cannot guarantee they will be possible.

  • I will respect the laws and customs of the countries visited.

  • I will respect the rights and privacy of other trip members.

  • I understand that PICKLEBALL ITALY TRIPS (ETHERYA SRLS) reserves the right to refuse service during a tour to anyone whose health or behavior could impede the welfare or enjoyment of fellow guests. An individual may be asked to leave a trip if the trip guide/host/leader feels that the person’s continuing participation may prove detrimental to the individual or the group.

​

YOUR LIABILITY

You agree to defend and indemnify PICKLEBALL ITALY TRIPS (ETHERYA SRLS) and all of its respective owners, members, officers, directors, employees, agents, and successors and assigns from and against any claims, causes of action, demands, suits, proceedings, investigations, losses, damages, fines, penalties, fees, expenses, costs and any other liabilities of any kind or nature including but not limited to reasonable legal and accounting fees, arising out of or related to:

​

  • Your breach of this Agreement or the documents referenced herein;

  • Your violation of any law, rule, regulation or guideline;

  • Your violation, infringement or misappropriation of the rights of a third party, including without limitation any rights of publicity or privacy;

  • Your use of this Website;

  • Your booking or use of any Products obtained through this Website; or

  • Your negligence or willful misconduct.

​

PASSPORTS AND VISAS

You are responsible for ensuring that all necessary travel documents are valid and effective and in your possession for the entire tour.

​

HEALTH REQUIREMENTS AND MEDICAL CARE

By making a booking, you represent that you do not have any physical or other conditions that would create a hazard for you or other Participants or affect other people’s enjoyment of the trip. If you have a physical condition, dietary restrictions, or other conditions that will require special attention during the tour, you must inform us when making a booking. We reserve the right in our sole discretion to accept o decline the booking.

​

COMPLAINT PROCEDURE

If you have a complaint during your trip, you must promptly notify PICKLEBALL ITALY TRIPS (ETHERYA SRLS) or your trip host of the problem so that we can attempt to remedy the situation and allow you to enjoy the remainder of your trip. While we strive to provide you with a comfortable and enjoyable trip, your notice to PICKLEBALL ITALY TRIPS (ETHERYA SRLS) or its suppliers of a complaint does not mean that we will accept liability or responsibility, and we will evaluate each complaint as it arises. At the same time, failure to raise a concern or complaint while you are on the trip will extinguish or reduce any ability to claim recourse from PICKLEBALL ITALY TRIPS (ETHERYA SRLS) or its suppliers. Further, if you attempt to address the problem on your own without using this notice procedure, you assume responsibility for any added costs you may incur and forfeit any potential remedy. If you are not satisfied after using this notice procedure, you must submit your complaint in writing to PICKLEBALL ITALY TRIPS (ETHERYA SRLS) within fourteen (14) days of the trip’s end date. However, PICKLEBALL ITALY TRIPS (ETHERYA SRLS) and its suppliers will not accept any liability for claims received after the fourteen-day period.

​

IMAGES RELEASE

You agree that PICKLEBALL ITALY TRIPS (ETHERYA SRLS)  may use, re-use and reproduce any images, photos or videos that you send to us, or that are taken by our guides, staff, contractors and/or other travelers of you individually or in a group, in any medium, including but not limited to print, electronic media, or Internet, free of charge and without your right to inspection, for promoting and publicizing our travel products and services worldwide. If you do not want us to use any images of you that are taken by us or other participants during the tour, you must inform us or your tour leader in writing at the start of the tour.

​

LIMITATION OF REMEDIES

YOU AGREE THAT THE SOLE REMEDY FOR ANY DEFAULT BY PICKLEBALL ITALY TRIPS (ETHERYA SRLS) ARISING UNDER THIS AGREEMENT SHALL BE THE RETURN OF THE PAID TOUR COST. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, PICKLEBALL ITALY TRIPS (ETHERYA SRLS) SHALL NOT BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INDIRECT, INCIDENTAL OR OTHER DAMAGES ARISING OUT OF THIS AGREEMENT, INCLUDING LOST PROFITS, WHETHER SUCH DAMAGES ARISE IN CONTRACT, NEGLIGENCE, TORT, UNDER STATUTE, IN EQUITY, AT LAW, OR OTHERWISE, EVEN IF PICKLEBALL ITALY TRIPS (ETHERYA SRLS) HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU EXPRESSLY WAIVE ANY RIGHT YOU MAY HAVE TO RECOVER SUCH DAMAGES.

​

SEVERABILITY AND HEADINGS

If any provision of this agreement shall be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render the agreement unenforceable or invalid as a whole. Such unenforceable provision will be replaced with one that is valid and enforceable, and which achieves, to the extent possible, the original objectives and intent of the original provision. Titles and headings of this Agreement are for convenience only and shall not affect the construction of any provision of this Agreement.

​

UPDATING OF TERMS AND CONDITIONS

PICKLEBALL ITALY TRIPS (ETHERYA SRLS) reserves the right to update and/or alter these terms and conditions at any time. It is your responsibility to be familiar with these terms and conditions.

​

APPLICABLE LAW AND CHOICE OF FORUM

Any dispute arising out of this agreement, including all tort claims and any dispute relating to bookings, tours, or transactions made with PICKLEBALL ITALY TRIPS (ETHERYA SRLS) – whether such dispute arises in contract or in tort or otherwise – shall be resolved exclusively by the courts located in Italy, and you agree to personal jurisdiction of those same courts. The laws of Italy govern this agreement.

​

MERGER

This Agreement is the final, complete, and exclusive statement of the parties’ agreement on the matters contained in this agreement. It supersedes all previous negotiations and agreements.

LIABILITY, ASSUMPTION OF RISK & INDEMNIFICATION

All travelers are required to accept PICKLEBALL ITALY TRIPS (ETHERYA SRLS) ’s Liability Waiver, which is a legally binding agreement. Please read this carefully as by agreeing to the Terms and Conditions at the time of booking, you accept and acknowledge PICKLEBALL ITALY TRIPS (ETHERYA SRLS) ’s Liability Waiver below. 

​

ACKNOWLEDGMENT AND ASSUMPTION OF RISKS

I am voluntarily participating in the Tour, which will involve a variety of activities depending on my itinerary and the activities in which I elect to participate. I understand that this list is not exhaustive of all Activities that may be made available to me and that I may decide to participate in. I expressly agree to be responsible for my own welfare and fully assume all of the risks, both known and unknown, voluntarily and knowingly, to the fullest extent permitted by law. If signed on behalf of a Minor, I have discussed the travel risks with the Minor, and he or she wishes to participate in the Tour nevertheless.

​

MEDICAL CERTIFICATION

I certify that I have adequate insurance to cover any injury or damage I may cause or suffer while participating in the Tour, or else I agree to bear the costs of such injury or damage myself. I further certify that I have no medical or physical conditions, which could interfere with my safety in the Tour, or else I am willing to assume the risk of and bear the costs that may result, directly or indirectly, from any such condition.

​

WAIVER OF LIABILITY, RELEASE, INDEMNIFICATION, AND COVENANT NOT TO SUE

To the fullest extent permitted by law, I, an adult traveler, or a parent or legal guardian of the Minor, for myself, the Minor, my heirs, legal and personal representatives, next of kin, including my spouse, successors and assigns (individually and collectively, “Releasors”), expressly RELEASE, WAIVE, FOREVER DISCHARGE, HOLD HARMLESS AND COVENANT NOT TO SUE PICKLEBALL ITALY TRIPS (ETHERYA SRLS), its owners, officers, employees, directors, representatives, volunteers, guides, local operators and suppliers, successors and assigns (individually and together, “Released Parties”) from and against any and all liability, claims, causes of action, demands, costs, damages, losses or suits of any and every kind which I or the Minor now have or may later have against the Released Parties arising out of, relating to, or in connection with the Tour arranged through or provided by PICKLEBALL ITALY TRIPS (ETHERYA SRLS)  whether arising from the Released Parties’ negligence or otherwise.

​

In addition, I agree to fully indemnify (that protects and defend, and satisfy claims against) and hold harmless each Released Party from any and all claims, actions, suits and demands (including all reasonable attorney’s fees and costs incurred by the Released Party) initiated by a third party and arising from, attributable to or related to my or the Minor’s negligent or intentional actions or inactions, whether arising from the Released Parties’ negligence or otherwise, occurring during the trip.

​

I AGREE THAT THE TERMS OF THIS AGREEMENT SHALL SERVE AS A COMPLETE RELEASE AND EXPRESS ASSUMPTION OF RISK for myself, all members of my family and all minors traveling with me or on whose behalf I am signing this agreement, including the Minor (collectively encompassed by the term “their” in this paragraph), my and their heirs, as well as my and their next of kin, successors, assigns, and legal and personal representatives. It is my intention to fully assume all risks associated with the Tour and to release the Released Parties from any and all liability to the maximum extent permitted by law.

bottom of page